Refund and Return Policy

1. Introduction

Thank you for choosing Listen Designer’s digital graphic design products! We strive to deliver high-quality files in formats such as CDR, AI, and EPS, ensuring your satisfaction. This Refund and Return Policy outlines the conditions under which refunds may be considered for our digital products.

Due to the nature of digital graphic design products, once files are delivered, downloaded, or accessed, they are non-returnable and non-refunded, except in specific cases outlined below.

2. Refund Eligibility

We generally do not offer refunds for digital products once they have been delivered or downloaded. However, we may consider refunds in the following exceptional cases:

- **Product Not As Described**: If the graphic design files (e.g., CDR, AI, EPS) you receive do not match the description provided on our website, we will issue a full refund upon verification.

- **Technical Issues**: If you encounter technical problems that prevent you from accessing or using the files as intended, please contact us. We will attempt to resolve the issue promptly. If the issue cannot be resolved, we may offer a full or partial refund at our discretion.

- **Accidental Purchase**: If you accidentally purchase a product, contact us immediately. We may offer a refund at our discretion, provided the files have not been downloaded or accessed.

3. Non-Refundable Products

The following are explicitly non-refunded and non-returnable:

- **Delivered or Downloaded Files**: Once a digital graphic design product (e.g., CDR, AI, EPS files) has been delivered, downloaded, or accessed, no refunds or returns are possible due to the non-recoverable nature of digital files.

- **Streamed or Previewed Content**: If you have accessed or streamed any part of the product (e.g., previews or partial downloads), refunds are not available.

4. Refund Request Process

To request a refund, please contact us at support@listendesigner.com with the following details:

- Your order number.

- A detailed explanation of the reason for your refund request.

We will review your request and respond within 4 business days. Refunds, if approved, will be processed to the original payment method.

5. Additional Information

We reserve the right to make exceptions to this policy on a case-by-case basis, at our sole discretion.

This policy applies only to digital products purchased directly from Listen Designer. It does not cover third-party products or services offered through our website.

By purchasing a digital product from Listen Designer, you acknowledge and agree to this Refund and Return Policy.